Can the AI assistant make changes to my account or listings?

No. The assistant reads your account to help explain what's happening, but cannot edit, delete or alter anything. It's purely there to guide you through understanding your route.

What do I do if the AI assistant doesn't answer my question?

Submit a request from the help button or contact page. You'll get a ticket number and our team will respond by email during Mon-Fri 08:00-20:00 UTC.

Is it safe to share account details in the help chat?

Never share passwords or card numbers with the assistant or our team. We never ask for these. The assistant can already see your account information when you're signed in.

Where to find help on your growth path

Use the help button to search articles, get AI assistance or contact our team by email during office hours.

Updated 3 October 2026

Finding answers quickly

Every page has a help button. Use it to search through these articles, chat with our AI guide, or submit a question to our team. It's your fastest route when you need clarity on how something works.

When the assistant reads your account

Once you're signed in, the AI can look at your listings, orders, invoices, claims and notices. This means it understands your specific situation and can explain what's happening—for instance, why a listing hasn't gone live yet or what stage your order is at. The assistant is read-only: it cannot alter anything in your account, reset permissions or access sensitive payment details.

Reaching our team

Submit a request via the help button or visit /contact. You'll receive a ticket number by email, and we'll reply through email. Simply reply to that message if you need to add more detail.

You can also email launch@zinndigital.com directly.

Our office hours are Mon-Fri 08:00-20:00 UTC.

Who operates Nexvia Launch

This site is run by Zinn Digital® Ltd, registered in the United Kingdom.

Questions people ask

Can the AI assistant make changes to my account or listings?: No. The assistant reads your account to help explain what's happening, but cannot edit, delete or alter anything. It's purely there to guide you through understanding your route.
What do I do if the AI assistant doesn't answer my question?: Submit a request from the help button or contact page. You'll get a ticket number and our team will respond by email during Mon-Fri 08:00-20:00 UTC.
Is it safe to share account details in the help chat?: Never share passwords or card numbers with the assistant or our team. We never ask for these. The assistant can already see your account information when you're signed in.