Help centre

Answers about launching, pricing, badges, VAT and your account. Can't find it? Use the help button on any page to ask our assistant or send a request to our team.

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Developers

• How do you connect your builds to Nexvia Launch?

  Access your launches through our REST API or link an AI assistant via MCP to search, read and manage listings.

Badges and links

• How badge links work on your listing

  Display our badge on your site to publish your free listing, and learn when your link becomes dofollow.

Pricing and payments

• Bundle or done-for-you: which listing route?

  Two ways to climb onto other launch and discovery sites—self-serve or fully managed.

• What do Nexvia Launch products cost?

  Pricing for each product, payment methods accepted, and how VAT applies to your invoice.

• Why can't I get a refund on my purchase?

  Nexvia Launch doesn't refund paid purchases, except when we remove a listing. Your statutory rights always apply.

• Where does VAT appear on my invoice?

  VAT rates vary by location. Enter your VAT number at checkout to get the right total before you pay.

Your account

• How do I claim and verify my listing?

  Take ownership of your listing by proving control of your company domain, and receive the Verified badge.

• How do I change my listing once it's live?

  Edit any field, FAQs and links yourself on your listing page. Your changes publish instantly when you save.

• How do I change my email or close my account?

  Manage your notices, update your sign-in email, or request permanent removal of your account and data.

• What does my founder profile need before my listing can go live?

  Your listing waits at the founder-profile checkpoint until your profile at /account/founder is complete, and then it moves on by itself.

• Set your notification route

  Choose which notices reach you, how often, and by which channel—email, Telegram or Slack.

• Which account page gets you where?

  Your account has nine pages. This is what each one shows and what you can do there.

Launching

• How do I list in extra categories?

  Your main category is free; pay $5 to add up to 3 more categories to your listing.

• Free listing or paid launch? Your route options

  Compare what each path offers: free gets you a milestone marker; paid launches you live now with full visibility.

• When should you relaunch your listing?

  Relaunch the same listing in a later week and bring your community votes with you.

Getting help

• Where to find help on your growth path

  Use the help button to search articles, get AI assistance or contact our team by email during office hours.

Getting started

• How do you move your product up the path to launch?

  Submit your website, set up your profile and founder details, pick your milestone moment, then watch your product go live.

Community

• How rankings chart your launch's growth path

  Understand our three leaderboards and how Launch of the Week badges are earned by community votes alone.

• How community votes shape your launch's path

  Understand voting rules, how your voice is protected, and why the community always decides discovery order.

Still stuck? Contact us. Our team works Mon-Fri 08:00-20:00 UTC and answers every request by email.