How do I change my email or close my account?
Manage your notices, update your sign-in email, or request permanent removal of your account and data.
Updated
Control which notices reach you
Every message we send has a one-click unsubscribe link tied to that specific notice type. You can also visit /account/notifications to see the full list and adjust how often each one arrives.
Some notices cannot be turned off: receipts, refunds, payment issues, listing holds and security alerts go out regardless of your settings.
Update your sign-in email
Use /account/email to submit a change request with your new address. We'll send a confirmation to both your current and new email—once you confirm from both, the switch completes and you'll get a security notification.
Remove your account and data
Submit a removal request via /account/privacy using your account email, or write directly to launch@zinndigital.com. We'll reply to confirm exactly what disappears: your account, founder profile and personal information.
You can also keep a copy: head to /account/privacy for a zip holding your profile, listings, orders, invoices and messages.
Invoices remain on file for the period the law requires. Read /privacy for the full picture of how we look after your data.
Questions people ask
- Can I stop getting all emails except receipts?
- No. Receipts, refunds, payment problems, listing holds and security notices must be sent to you. You can unsubscribe from other notice types via /account/notifications or the link in each email.
- What happens to my invoices when I close my account?
- Invoices stay on file for as long as the law requires. Everything else—your account, profile and personal details—is removed.
- How do I know my account deletion went through?
- We send a confirmation email listing what will be removed. Check /privacy for details about how your personal data is handled.